SHIPPING AND RETURNS

SHIPPING POLICY

All orders are processed with Swiss Post Services, usually within 1–2 business days (maximum 5 business days) after your purchase. Swiss standard shipping fee is 9.50.-

International orders may take 7–35 days depending on your local postal service and customs authority. Orders to Germany, the USA and many other countries sometimes take 3–4 weeks due to customs processing.

Please note that Swiss Post Services do **not** offer tracking numbers on all national and international Economy shipments.

CUSTOMS AND IMPORT FEES

Shipping costs are not included in the product purchase price. Depending on the geographical location of the shipping address, different shipping fees will be charged.

Customs and import fees of the destination country are **not** covered by mamaloha. Depending on the policy of the destination country, different fees may be charged and calculated based on the total value of the ordered goods. These charges are the sole responsibility of the customer.

Please inform yourself about the import and customs regulations of your destination country before ordering.

All items purchased in our online shop are shipped from Switzerland.

For shipping questions, please contact us at: **tonroos@icloud.com**

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RETURNS

REFUND POLICY (RETURNS & EXCHANGES)

Returns

If you are not 100% satisfied with your purchase and the product is unused, we can replace it free of charge or refund your purchase (excluding shipping fees). Our commitment is to you — if you are not 100% satisfied, please contact us and we will get in touch with you as soon as possible.

This policy lasts for 10 days from the date of delivery. After this period we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition as you received it
In the original packaging

We require a receipt or proof of purchase to process your return.

Please DO NOT send your purchase back to any manufacturer.

Items that cannot be returned:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 10 days after delivery
Sale items (only regular-priced items may be refunded)

Refunds

Once we receive and inspect your return, we will send you an email to confirm that we have received it and to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you have not received a refund yet:

Check your bank account again
Contact your credit card company
Contact your bank

If you still have not received your refund, please contact us at tonroos@icloud.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at tonroos@icloud.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return once we receive the returned item.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping for returns

To return your product, please contact us first at tonroos@icloud.com. We will provide you with the correct return shipping address.

You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service for higher-value items. We do not guarantee that we will receive your returned item.

Physical return address is:

mamaloha - organic living collective

Matte 10

3202 Frauenkappelen

Switzerland